Visique took out this year’s Canstar Blue award as No.1 in customer satisfaction for the NZ Opticians category. As Visique practices are part a cooperative of independent optometrists (The Independent Optometry Group), not a chain, they are extremely proud of this result.
“It’s a strong message that each of our members are focused on what matters the most to their clients; consumer experience and satisfaction, and they are succeeding in a very competitive market.” says Neil Human CEO of TheIndependent Optometry Group
“This is a fantastic result and a strong endorsement of our practice owners and their staff and the attention that they pay to servicing their customers’ needs - the very reason we are now this year’s award winners”.
The Visique brand is owned by The Independent Optometry group, a cooperative focused on independent New Zealand practices staying independent whilst enjoying collective benefits where possible.
The Canstar Blue award is based on an inaugural customer satisfaction survey.[1]
[1]Canstar Blue surveyed 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who have used a national chain of opticians within the last three years – in this case, 1,262 New Zealanders. https://www.canstarblue.co.nz/health-beauty/opticians