Visique took out this year’s Canstar Blue award as No.1 in customer satisfaction for the NZ Opticians category. As Visique practices are part a cooperative of independent optometrists (The Independent Optometry Group), not a chain, they are extremely proud of this result.
“It’s a strong message that each of our members are focused on what matters the most to their clients; consumer experience and satisfaction, and they are succeeding in a very competitive market.” says Neil Human CEO of TheIndependent Optometry Group
“This is a fantastic result and a strong endorsement of our practice owners and their staff and the attention that they pay to servicing their customers’ needs - the very reason we are now this year’s award winners”.
The Visique brand is owned by The Independent Optometry group, a cooperative focused on independent New Zealand practices staying independent whilst enjoying collective benefits where possible.
The Canstar Blue award is based on an inaugural customer satisfaction survey.
Canstar Blue surveyed 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who have used a national chain of opticians within the last three years – in this case, 1,262 New Zealanders. https://www.canstarblue.co.nz/health-beauty/opticians